UX Design e gestão de processos como ferramentas para otimizar processos administrativos via Ecampus

Abstract

This project aims to study the possibility of optimizing and digitizing the name and social name change processes by adding them to the E-campus Platform, increasing their usability and accessibility for the entire academic community of the Federal University of Amazonas (Ufam). To this end, a study was conducted on process management, usability and how these activities have been applied in other educational institutions of similar size. The experience of Ufam students themselves was also taken into account.